- All returned software must be in the original packaging with the UPC or bar code intact. However, this does not apply for electronically distributed product.
- Return shipping charges, shipping arrangements and insurance for any returns are the responsibility of the customer.
- PO box addresses do not qualify.
- VMware is not responsible for lost, late, damaged, misdirected or postage-due mail or illegible submissions.
- All information on required forms must be filled out completely. Incomplete forms do not qualify.
- Limited time offer – Submitting request for a refund must be within 30 days of purchase date.
- This Money Back Guarantee is not valid with any other VMware sponsored offers.
- Money Back Guarantee not available with site licenses, NFRs, OEMs, multi-packs, promotional, employee purchase program or auction purchases. Money-back not available to distributors, dealers and resellers.
- Please allow 10-12 weeks to receive your refund check.
- No resubmission allowed.
- Your refund rights cannot be transferred.
- Refund value will not exceed purchase price.
- Use of fictitious names or multiple addresses to obtain additional refunds is considered fraud, will be deemed void and invalidate all submissions, and may result in prosecution under U.S. Mail Fraud Statute (18 USC Sections 1341-1342).
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